Frequently Asked Questions
Everything you need to know about our natural skin and hair care products.
Are Soulflower products 100% natural and organic?
Yes, all Soulflower products are made from high-quality natural ingredients, essential oils, and herbal extracts. We are committed to being 100% vegan, cruelty-free, and free from harmful chemicals like parabens and sulfates.
How long does shipping take within India?
We typically process orders within 24-48 hours. Depending on your location, your order should arrive within 3 to 5 business days for metro cities and 5 to 7 business days for other regions.
What is your return and exchange policy?
We offer a hassle-free return policy for damaged or incorrect items. Please contact our support team within 48 hours of delivery with photos of the product and packaging to initiate an exchange or refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for a faster checkout experience.
Can I use Soulflower essential oils directly on my skin?
Essential oils are highly concentrated and should always be diluted with a carrier oil (like Soulflower Cold Pressed Coconut or Jojoba oil) before topical application to avoid skin sensitivity.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number. You can also track your status directly on our website under the 'Track Order' section.